:root{--navy:#0b1d36;--orange:#f46031;--bg:#eef1f5;--ink:#172033;--muted:#718096;--line:#dfe4ea;--green:#168a62;--red:#c83e42}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:14px/1.45 Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}button,input,select{font:inherit}.hidden{display:none!important}.login{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at 70% 20%,#18345e,var(--navy) 58%,#071325)}.login-card{width:min(420px,calc(100vw - 32px));padding:42px;background:#fff;border-radius:20px;box-shadow:0 28px 80px #02091480}.login-card img{width:58px;height:64px}.eyebrow{color:var(--orange);font-size:11px;font-weight:800;letter-spacing:.14em;margin:16px 0 4px}.login h1,header h1{margin:0;font-size:30px}.muted,.detail-head p{color:var(--muted);margin:3px 0}.login label{display:grid;gap:6px;margin:18px 0;color:#596579;font-size:12px;font-weight:700}input,select{border:1px solid var(--line);border-radius:9px;padding:11px;background:#fff}.primary,#apply{border:0;background:var(--orange);color:#fff;border-radius:9px;padding:11px 16px;font-weight:750}.login .primary{width:100%}.error{color:var(--red)}aside{position:fixed;inset:0 auto 0 0;width:245px;background:var(--navy);color:#fff;padding:24px 18px;display:flex;flex-direction:column}.brand{display:flex;gap:12px;align-items:center;margin:0 8px 34px}.brand img{width:40px;height:44px}.brand b{display:block;font-size:13px}.brand span{font-size:9px;letter-spacing:.16em;color:#8ca0bc}.nav{display:block;width:100%;border:0;border-radius:9px;padding:12px 14px;text-align:left;background:transparent;color:#aebbd0;margin-bottom:6px}.nav.active,.nav:hover{background:#ffffff12;color:#fff;box-shadow:inset 3px 0 var(--orange)}.profile{margin-top:auto;border-top:1px solid #ffffff18;padding:16px 8px;display:flex;justify-content:space-between}.profile button{border:0;background:none;color:#aebbd0}main{margin-left:245px;padding:28px 32px}header{display:flex;justify-content:space-between;align-items:center}.health{color:var(--green);font-weight:700}.kpis{display:grid;grid-template-columns:repeat(6,1fr);gap:12px;margin:20px 0}.kpis article,.panel{background:#fff;border:1px solid #e3e7ec;border-radius:14px;box-shadow:0 3px 16px #0b1d3608}.kpis article{padding:17px}.kpis span{color:var(--muted);font-size:12px}.kpis b{display:block;font-size:29px;margin-top:5px}.filters{display:flex;gap:10px;padding:14px}.filters input{flex:1}.workspace{display:grid;grid-template-columns:390px 1fr;gap:14px;margin-top:14px;height:calc(100vh - 290px);min-height:480px}.list,.detail{overflow:auto}.section-title,.detail-head{position:sticky;top:0;background:#fff;padding:17px 18px;border-bottom:1px solid var(--line);z-index:2;display:flex;justify-content:space-between;align-items:center}.section-title h2,.detail-head h2{margin:0}.chat{padding:15px 17px;border:0;border-bottom:1px solid #edf0f3;background:#fff;width:100%;text-align:left;cursor:pointer}.chat:hover,.chat.active{background:#fff7f2}.chat-top{display:flex;justify-content:space-between}.chat p{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:#667085;margin:7px 0}.badges{display:flex;gap:5px}.badge{font-size:10px;padding:3px 7px;border-radius:10px;background:#edf1f5}.badge.platform{color:#1976d2;background:#eaf4ff}.empty{height:100%;display:grid;place-items:center;color:var(--muted)}.detail-head button,.ghost{border:1px solid var(--line);background:#fff;padding:8px 10px;border-radius:8px}.detail-head button:first-child{background:var(--navy);color:#fff}.tabs{padding:12px 18px 0;border-bottom:1px solid var(--line)}.tab{border:0;background:none;padding:10px 12px;color:var(--muted)}.tab.active{color:var(--orange);border-bottom:2px solid var(--orange)}#messages,#decisions{padding:18px}.message{max-width:76%;margin:8px 0;padding:11px 13px;border-radius:13px;background:#f0f3f7}.message.out{margin-left:auto;background:#fff0e9}.message small{display:block;color:var(--muted);margin-top:5px}.decision{border:1px solid var(--line);border-radius:11px;padding:15px;margin-bottom:12px}.decision-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;margin:10px 0}.decision-grid div{background:#f5f7f9;padding:8px;border-radius:7px}.reason{border-left:3px solid var(--orange);padding-left:10px}.toast{position:fixed;right:24px;bottom:24px;background:var(--navy);color:#fff;padding:13px 17px;border-radius:9px}dialog{border:0;border-radius:16px;padding:28px;width:min(900px,calc(100vw - 32px))}dialog::backdrop{background:#08142699}.close{position:absolute;right:15px;top:10px;border:0;background:none;font-size:26px}#user-form{display:grid;grid-template-columns:1fr 1.2fr .8fr 1.2fr auto;gap:8px}.user-row{padding:10px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between}@media(max-width:1100px){.kpis{grid-template-columns:repeat(3,1fr)}.workspace{grid-template-columns:330px 1fr}}@media(max-width:760px){aside{position:static;width:auto}.profile{display:none}main{margin:0;padding:15px}.kpis{grid-template-columns:repeat(2,1fr)}.filters{flex-wrap:wrap}.workspace{grid-template-columns:1fr;height:auto}.detail{min-height:500px}#user-form{grid-template-columns:1fr}}
:root{font-size:16px}.admin-tools{padding:18px;margin-top:18px}.admin-tools h2{margin:0}.tool-row{display:flex;gap:10px;flex-wrap:wrap}.tool-row button,.mode-row button,#tools-content button{padding:10px;border:1px solid var(--line);border-radius:8px;background:#fff;cursor:pointer}.mode-row{display:grid;grid-template-columns:1fr 160px 160px;gap:12px;align-items:center;border-bottom:1px solid var(--line);padding:14px 0}.mode-row p{margin:4px 0}.mode-row small{font-size:14px;color:var(--muted)}#tools-modal{max-height:90vh;overflow:auto}#tools-content>h2{padding-right:28px}@media(max-width:760px){.mode-row{grid-template-columns:1fr}.tool-row>*{max-width:100%}}
.transcript{white-space:pre-wrap;font:inherit;line-height:1.6}audio{max-width:100%;width:450px}
.analytics-panel{padding:20px;margin:16px 0}.analytics-panel h3{margin-top:0}.analytics-filters{padding:16px;align-items:end}.analytics-filters label,.source-control label{display:grid;gap:6px;font-size:14px}.analytics-kpis{grid-template-columns:repeat(4,minmax(0,1fr))}.analytics-kpis b{font-size:24px}.analytics-kpis span{font-size:14px}.analytics-kpis small{color:var(--muted)}.analytics-warning{background:#fff6df;border:1px solid #ecd399;border-radius:10px;padding:14px;margin-top:14px;color:#76531e}.analytics-table-wrap{overflow:auto}.analytics-table{width:100%;border-collapse:collapse;text-align:left;min-width:900px}.analytics-table th,.analytics-table td{padding:13px 12px;border-bottom:1px solid var(--line);vertical-align:top}.analytics-table th{background:#f3f5f8;font-size:14px}.analytics-table small{display:block;color:var(--muted);margin-top:4px}.evidence-link{border:0;background:none;color:#155f97;font-weight:700;text-decoration:underline;cursor:pointer}.message-text{white-space:pre-wrap}.source-control{margin-top:12px;border-top:1px solid #d5dde6;padding-top:8px}.source-control summary{cursor:pointer;font-size:14px}.source-control select{max-width:100%;margin:6px 0}.source-customer{background:#eaf2ff!important;border-left:4px solid #3478c0}.source-manager{background:#e8f6ef!important;border-left:4px solid #198359}.source-natalia{background:#f2eaff!important;border-left:4px solid #8254b6}.source-auto,.source-system{background:#f0f1f3!important;border-left:4px solid #7a8390}.source-unknown{background:#fff4dc!important;border-left:4px solid #b77814}.message>b{font-size:14px}.message small{font-size:12px}.message{max-width:90%}blockquote{padding:12px 16px;margin:12px 0;border-radius:8px}.quality-high,.risk-LOW{border-left:4px solid #198359}.quality-mid,.risk-MEDIUM{border-left:4px solid #b77814}.quality-low,.risk-HIGH{border-left:4px solid #bd3947}.quality-neutral,.risk-UNKNOWN{border-left:4px solid #8793a0}.criterion{padding:14px;margin:10px 0;background:#f7f9fb;border-radius:8px}.criterion blockquote{background:#fff;margin:8px 0;color:#4f596a}.transcript-turn{padding:12px 16px;border-radius:8px;margin:10px 0;white-space:normal}.transcript-turn small{margin-left:12px;color:#596579}.transcript-turn p{margin-bottom:0;white-space:pre-wrap}.speaker-0{background:#eaf2ff;border-left:4px solid #3478c0}.speaker-1{background:#f2eaff;border-left:4px solid #8254b6}.speaker-2{background:#e8f6ef;border-left:4px solid #198359}.speaker-3{background:#fff4dc;border-left:4px solid #b77814}#calls-view summary{cursor:pointer}#calls-view>h2{margin-top:0}#calls-view .tool-row{align-items:end}.analytics-panel summary{cursor:pointer;font-weight:700}@media(max-width:1100px){.analytics-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:760px){.analytics-kpis{grid-template-columns:1fr}.analytics-filters>*{width:100%}.analytics-panel{padding:14px}.message{max-width:100%}}
